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Printing Problems - PDF File Problems

General Printing Problems:

  1. Make certain you have the most recent Update is installed to Legacy. Click here for more information.
  2. Fix potential problems in your family file by clicking on File > File Maintenance > Check/Repair and follow the prompts.  If there are errors in your family file, they may result in printing and picture problems.
  3. Please click File on the menu bar and select Print Setup from the file menu. When the Print Setup window opens, make certain the correct printer for your computer shows in the Name box.
  4. Next with the Report Selection screen open to the report you wish to print, click the Reset button in the lower right corner to reset the report options. Click Yes when prompted about resetting the defaults; then reselect your report options. This often fixes problems where certain pictures are not printing in reports.
  5. Check the Report Options to make sure your preferences are selected. (From the Report screen click the Report Options button and select the appropriate tab.) If you pictures are not printing, make certain you click the Pictures tab and check the options for pictures. This is important if other spouses or pictures, etc. are not printing. Click on Help for details about options.
  6. Try changing the font size to see if it makes a difference. (From the Report screen click the Report Options button and select the Fonts tab.) This is important if text appears squeezed or cut in half. Also click the Reset button in the lower right corner to reset the report defaults. 
  7. In some instances pictures and pages may drop out when printing a very large book because the printer buffer limit is exceeded.  In these cases click on Print Preview and try printing the report or book in smaller range of pages.
  8. You should also delete the contents of the C:\Windows\Temp folder on your hard drive (Windows 95/98/ME/XP) or the C:\WINNT\Temp folder (Windows 2000/NT).
  9. Make certain the correct driver is installed for your printer and that it is up-to-date. You should visit your printer manufacturer's Web page or call their service center to check.
  10. Check to see if a memory-resident anti-virus program is running. We have experienced anti-virus software that actually moved some system files from the C:\Windows\System directory to a different directory. Disable the virus software and try again. You may have to re-install Legacy with AV software (for example Real Player) removed and load a different AV program.
  11. In addition, we have had a few people who have experienced some basic printer problems. Please make certain your printer is plugged in and turn on and that the cables are firmly attached.
  12. If you are getting VSPRINT7.OCX errors, or missing/changed file errors, please send an message to Support@LegacyFamilyTree.com with the details.


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