Genelines is a product of Progeny Software. They will best be able to help you with questions or problems with their program. Please visit the Genelines web site where you can get additional help and get FREE timeline files for use with your Genelines program https://progenygenealogy.com/. You can email them at customersupport@progenygenealogy.com
Please go to their website at http://progenygenealogy.com/customer-support/forum.aspx for your support needs.