Heritage Collector Suite is a product of LifeStory Productions. They will best be able to help you with questions regarding their program.
Their Support page is at https://heritagecollector.com/. According to that page, the easiest way to contact Heritage Collector support is to send us an e-mail using the following process:
Open the Help Menu.
Select Email Feedback.
Type in a summary of what you were doing when the error occurred.
An e-mail will be sent to us that also contains the software version you were using at the time.
We try to respond within 48 hours.