Our technical support staff can answer questions only about Legacy software. Questions about Microsoft Windows, family history programs made by other companies, or genealogical research in general cannot be answered. For help with Windows, please consult your Windows user guide. For help with genealogical research, contact your local library, genealogical society, or historical society.
Technical Support
There are many ways to get answers to your questions using Legacy, be it software support or how-to questions. Below is a list…
Try the Help Index from within Legacy. When you run into a problem or have a question while using Legacy, click Help and then choose “Help Index Icon” or press F1. The help system is context-sensitive and tries to answer questions about the current task. Type in a keyword in the top left area and then hit the Enter key on your keyboard for a list of help subjects that you can click on to read.
Have you seen the Legacy webinars here?
If your program is locked up, frozen or not working right, try quitting the program and rebooting the computer. Sometimes Windows just needs a fresh start.
Have you visited our Webinar website? If not, we have thousands of webinars that cover many subjects. You can subscribe yearly at a very low cost. If you are not a member we still have many free webinars to watch. You can reach the website at https://familytreewebinars.com
Our Knowledge Base (KB) has hundreds of helpful support topics. Many have screenshots and instructions that you can print out. Here, you can type in keywords or an error number. This KB is updated often and we are adding new subjects when we see the need.
You can join our Legacy User Group on Facebook page and ask fellow Legacy users your question. This is a very active group and we have thousands of Legacy users eager to share their Legacy knowledge. The support team often drops in with helpful hints and or ideas.