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Media (pictures) - Not Supported. This is an unsupported file format.

Updated over 3 months ago

When adding a picture, a user will get a message "Not supported" or "This is an unsupported file format" if they select a PDF file, a zipped media backup file or a PSD (Photoshop Document) file, etc.



Legacy only supports the following picture formats:

  • .BMP

  • .CAL

  • .CMP

  • .DIS

  • .EFX

  • .EPS

  • .FAX

  • .FIL

  • .GIF

  • .GIF

  • .IMG

  • .JPG

  • .KRN

  • .MSP

  • .PCD

  • .PCT

  • .PNG

  • .TGA

  • .THK

  • .TIF (without compression)

  • .TWN

  • .WPG


Make sure that you are adding only one of these supported formats when you click on Add Media > Picture. PDF files, text files, word processor files and the like should be added as a Document.

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