Legacy Family Tree Technical Support

• Read Me First • Download & Installation Help
• How to Automatically Update Your Legacy Program
• Windows Vista issues
• Solutions by Error Number
• Solutions by Error Description
• Report a bug

This guide is provided to help our customers during those times (evenings, weekends and holidays) when we are not available to answer our phones, respond to e-mail messages or answer faxes. In addition our phone line often get quite busy and you may need to leave a message.

When you have a question or problem, please follow the steps below before contacting us. It may save you the cost of a long distance phone call or delay in responding to email.

Click here for contact information.

Read Me First: Ten Easy Things Everybody Can Do

Make certain that your computer meets minimum system requirements:

Pentium class computer.

VGA or higher display.

Windows 98, Windows NT, Windows 2000, Windows ME, Windows XP, or Windows Vista (Legacy will run on newer Macs with Parallel, Bootcamp or Fusion.)

A Hard Disk with 98.7 MB available space.

CD-ROM drive.

256 megabytes of RAM memory.

A mouse.

Internet connection. Internet Explorer 7 is required for the mapping features to work.

Win 98, and Win Me require that all available Microsoft Service Packs be installed.

Click Here for help with Windows Vista computers

Check the online User's Guide for solutions

The Help system contains many tutorials and instructions. Often, the information you are seeking is available in the online User's Guide. When you run into a problem, or have a question while using Legacy, click on Help or press F1. The help system is context-sensitive and tries to answer questions about the current task.

The Legacy Help file now has a new topic called "New Features Not in the Manual." This contains a summary of all the new things that have been added to Legacy since the manual was printed. You should refer to this topic each time a new update is posted on our web site. You can find the top from the Contents page of the Help file under the Overview heading. (If this section does not appear in Help, please update your Legacy program.)

Click Here for additional guidance in using the Legacy program.

Click Here to view Legacy Training Videos for Beginners.

Quit the program and reboot your computer

Sometimes Windows just needs a fresh start.

Make sure you can repeat the problem

Often, trying to recreate a problem leads to a better understanding of the cause. Sometimes the problem will never recur.

Always make sure that Legacy 7.0 has the latest Update (build) installed

Many problems have already been fixed in the Updates. Your problem may be one of them.
Legacy 7.0 will automatically connect you to the most current Update.

When contacting Technical Support it is important that your program have the same version number as our Technical Support Representative's. You can also find the build date of your Legacy program by clicking on Help > General Information. The build date line is in the middle of the second line.

Click Here for Update problems with Legacy running under Windows Vista.

Note: This update will result in serious problems if installed over Legacy 2.0 and overwrite Legacy 3, 4, 5 and 6 Deluxe with Legacy 7.0 Standard Edition. (The Deluxe features will no longer be available.) If you are using the Deluxe Edition of an earlier version, you will need to buy the Legacy 7.0 Deluxe upgrade if you wish to continue using your deluxe features. Special upgrade prices for Legacy 6.0 Deluxe users are available by visiting: http://www.legacyfamilytree.com/DeluxeUpgrade.asp

Run ScanDisk on your hard drive

If there are Legacy file errors on your hard disk from sudden power loss, improper shut down or computer lock up, ScanDisk will fix them.

Run a virus scan of your hard drive

Viruses can corrupt or delete files that programs need to run correctly. Be certain to scan your backup disks for viruses also and make sure your antiviral software is up-to-date.

If your family file becomes unusable, restore it from your most recent backup copy

Click here for guidance in making and restoring backup files.

If you are a Legacy Deluxe user, keep your Deluxe Customer Number handy.

Write the number in the front of your users guide, print out the e-mail order confirmations, and/or keep the invoice from Millennia Corp. You never know when you may need the number to contact us or unlock the Deluxe features again in the event you have to re-install Legacy.

If you are using an earlier version of Legacy, please upgrade to Legacy 7.0. The standard edition is FREE!

Click here for help with downloading and installing Legacy 7.0. Many problems in earlier editions have been fixed in Legacy Family Tree 7.0. (We are no longer correcting problems in earlier editions.)