Frequently Asked Questions
Quick technical solutions for commonly reported software issues.
113 articles
- BEPSC - What do those letters mean?
- Can I change the background colors?
- Can I print a report of all the names I entered today?
- Can I record alternate names for people?
- Can Legacy import and export?
- Deleting Unconnected Trees & Individuals
- Does Legacy have a real sources database?
- Does Legacy support pictures, sounds and video?
- Does Legacy Sync with Ancestry?
- Do you want to create [name of fdb file] as a new Family File?
- File Size Limit for Family File
- Finding and Fixing Broken Media Links
- Finding build information - What version do I have?
- Finding Your Customer Number
- How can I display the family I was working on when I start Legacy next time?
- How can I easily find all the oldest and youngest generations in my Family File?
- How can I tell how many people and families are in my Family File?
- How can I tell how old someone was when they were married or died?
- How do I add a new, unlinked person?
- How do I calculate the birth date from a person’s age when they died?
- How do I combine two people into one?
- How do I display two different Family Files at the same time?
- How do I display two views of the same Family File?
- How do I enter adoptive parents?
- How Do I Get Started Using Legacy?
- How do I make the printing larger on the screen so I can see it better?
- How do I rearrange the order of children?
- How do I select which parents are shown?
- How many events can I add for each person?
- How many generations will Legacy handle?
- How to Include Both Historic Locations and Current Locations in an Individual's Record
- I created a GEDCOM but don't know where it was saved
- I lost my family file
- Is Legacy Family Tree 10 a free upgrade?
- Is there a version of Legacy for MAC or Linux?
- Legacy and the visually impaired
- Media - What Happened to the Scan Button in Legacy?
- More than one family file of the same name, but with different numbers of people
- Screens and lists are blank or not showing all data
- Screens do not fit properly or run off the edges of the monitor
- Share Legacy Family Tree and Your Family File on a CD or Thumb Drive
- Sharing a media folder or a family file on a network drive
- Sorting Children
- Sources - Advanced Source Citation
- Sources - The Source Clipboard
- Split Screen View: Should I Split My Family File?
- Split Screen View: Splitting Family Files in Legacy
- Web pages - Can I change just one or two pages at my Website?
- Web pages - I made web pages but no one can see them
- What are some of the field sizes?
- What are the free updates that should be installed to Legacy?
- What are the system requirements?
- What happened to the export to Ancestry Online Family Tree option in Legacy?
- What is the current version of Legacy?
- What is your privacy policy?
- What kinds of ordinance reports are included in Legacy?
- What reports can be produced?
- When I did a GEDCOM import, some dates were bad. How do I find them now?
- When was an individual's information last modified? When were my files last modified?
- Where Can I Buy Legacy?
- Where can I find the "build date" of my Legacy program?
- Where can I get technical support for a Legacy program error?
- Where do I learn more about the Legacy Family Tree software?
- Where do I record addresses?
- Why are some of the picture buttons colored and others are not?
- Windows - definitions of basic terms (Computer Lingo 101)
- Windows - How do I do a System Restore to undo changes to my computer?
- You and another user are attempting to change same data at same time
- You are trying to open a Legacy family file that requires a newer build of Legacy
- Windows - basic computer instruction
- Can I ask questions during a live webinar?
- Can I download a webinar syllabus?
- Can I share my webinar membership with someone else?
- How can I win a door prize?
- How do I register for a live webinar?
- How do I view a recorded webinar?
- How to change your credit card for your Webinar subscription
- I did not receive the reminder email to join the live webinar. Can I still join?
- I have a webinar membership and would like to update my username and password. What should I do?
- I have a webinar membership and would like to upgrade my billing information. What should I do?
- I registered for a webinar but didn't receive a confirmation email. What should I do?
- Is attending Legacy Family Tree Webinars free?
- May our society/library/organization use one of your webinar recordings for our upcoming meeting?
- Webinar handouts availability
- Webinar handouts - printing
- Webinars - Free viewing for 7 days
- Webinars not playing because of privacy settings
- Webinars - permission for group viewing
- Webinar spins and does not play on an iPad
- Webinar will not start / Screen is black
- What do I need to participate in a live webinar?
- What if I can't watch the webinar live?
- What if I registered for a webinar but cannot attend the live presentation?
- What is a Webinar?
- What is the duration of a live webinar?
- What time should I arrive for a webinar?
- When trying to watch a webinar from the library, I get this message, "Because of its privacy settings, this video cannot be played here" - What do I do?
- Will you present a webinar on the Legacy Family Tree software to my genealogy society?
- Colors - Ancestor Colors
- Copying Family Files to a Different Folder or Drive
- I can't find my family file in 7.5 or earlier
- I have missing media files (attached pictures and documents that can't be found)
- Individual Appears Twice in Charts or Reports
- Legacy Charting - all-in-one charts
- Legacy Charting - how many generations possible
- Legacy Charting - Only 4 Generations Are Showing
- Legacy Charting only does 4 generations
- Legacy Charting vs Legacy Charting Companion
- Pictures Didn't Transfer with GEDCOM File
- Reports & Charts - I want a report or a chart that includes everyone
- Research Guidance is missing
- Text Does Not Fit in Screens and Grids
- What is your refund policy?