Frequently Asked Questions
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113 articles
BEPSC - What do those letters mean?
Can I change the background colors?
Can I print a report of all the names I entered today?
Can I record alternate names for people?
Can Legacy import and export?
Deleting Unconnected Trees & Individuals
Does Legacy have a real sources database?
Does Legacy support pictures, sounds and video?
Does Legacy Sync with Ancestry?
Do you want to create [name of fdb file] as a new Family File?
File Size Limit for Family File
Finding and Fixing Broken Media Links
Finding build information - What version do I have?
Finding Your Customer Number
How can I display the family I was working on when I start Legacy next time?
How can I easily find all the oldest and youngest generations in my Family File?
How can I tell how many people and families are in my Family File?
How can I tell how old someone was when they were married or died?
How do I add a new, unlinked person?
How do I calculate the birth date from a person’s age when they died?
How do I combine two people into one?
How do I display two different Family Files at the same time?
How do I display two views of the same Family File?
How do I enter adoptive parents?
How Do I Get Started Using Legacy?
How do I make the printing larger on the screen so I can see it better?
How do I rearrange the order of children?
How do I select which parents are shown?
How many events can I add for each person?
How many generations will Legacy handle?
How to Include Both Historic Locations and Current Locations in an Individual's Record
I created a GEDCOM but don't know where it was saved
I lost my family file
Is Legacy Family Tree 10 a free upgrade?
Is there a version of Legacy for MAC or Linux?
Legacy and the visually impaired
Media - What Happened to the Scan Button in Legacy?
More than one family file of the same name, but with different numbers of people
Screens and lists are blank or not showing all data
Screens do not fit properly or run off the edges of the monitor
Share Legacy Family Tree and Your Family File on a CD or Thumb Drive
Sharing a media folder or a family file on a network drive
Sorting Children
Sources - Advanced Source Citation
Sources - The Source Clipboard
Split Screen View: Should I Split My Family File?
Split Screen View: Splitting Family Files in Legacy
Web pages - Can I change just one or two pages at my Website?
Web pages - I made web pages but no one can see them
What are some of the field sizes?
What are the free updates that should be installed to Legacy?
What are the system requirements?
What happened to the export to Ancestry Online Family Tree option in Legacy?
What is the current version of Legacy?
What is your privacy policy?
What kinds of ordinance reports are included in Legacy?
What reports can be produced?
When I did a GEDCOM import, some dates were bad. How do I find them now?
When was an individual's information last modified? When were my files last modified?
Where Can I Buy Legacy?
Where can I find the "build date" of my Legacy program?
Where can I get technical support for a Legacy program error?
Where do I learn more about the Legacy Family Tree software?
Where do I record addresses?
Why are some of the picture buttons colored and others are not?
Windows - definitions of basic terms (Computer Lingo 101)
Windows - How do I do a System Restore to undo changes to my computer?
You and another user are attempting to change same data at same time
You are trying to open a Legacy family file that requires a newer build of Legacy
Windows - basic computer instruction
Can I ask questions during a live webinar?
Can I download a webinar syllabus?
Can I share my webinar membership with someone else?
How can I win a door prize?
How do I register for a live webinar?
How do I view a recorded webinar?
How to change your credit card for your Webinar subscription
I did not receive the reminder email to join the live webinar. Can I still join?
I have a webinar membership and would like to update my username and password. What should I do?
I have a webinar membership and would like to upgrade my billing information. What should I do?
I registered for a webinar but didn't receive a confirmation email. What should I do?
Is attending Legacy Family Tree Webinars free?
May our society/library/organization use one of your webinar recordings for our upcoming meeting?
Webinar handouts availability
Webinar handouts - printing
Webinars - Free viewing for 7 days
Webinars not playing because of privacy settings
Webinars - permission for group viewing
Webinar spins and does not play on an iPad
Webinar will not start / Screen is black
What do I need to participate in a live webinar?
What if I can't watch the webinar live?
What if I registered for a webinar but cannot attend the live presentation?
What is a Webinar?
What is the duration of a live webinar?
What time should I arrive for a webinar?
When trying to watch a webinar from the library, I get this message, "Because of its privacy settings, this video cannot be played here" - What do I do?
Will you present a webinar on the Legacy Family Tree software to my genealogy society?
Colors - Ancestor Colors
Copying Family Files to a Different Folder or Drive
I can't find my family file in 7.5 or earlier
I have missing media files (attached pictures and documents that can't be found)
Individual Appears Twice in Charts or Reports
Legacy Charting - all-in-one charts
Legacy Charting - how many generations possible
Legacy Charting - Only 4 Generations Are Showing
Legacy Charting only does 4 generations
Legacy Charting vs Legacy Charting Companion
Pictures Didn't Transfer with GEDCOM File
Reports & Charts - I want a report or a chart that includes everyone
Research Guidance is missing
Text Does Not Fit in Screens and Grids
What is your refund policy?